Refund & Cancellation Policy

Cancelling your membership

• You can cancel at any time, using the manage link in your welcome email or by emailing club@whyfal.com.
• Cancelling stops future charges from the next billing cycle. Your benefits continue until the end of the period you have already paid for, whether that is a month, six months or a year.
• Cancellation requests sent by email are processed within 5 to 7 business days.

Refunds

• We do not offer refunds for any completed payment cycle.
• We will consider a refund for a duplicate payment or a technical error, if you write to us within 7 days of the transaction.
• Approved refunds are started within 5 to 7 business days. It can then take a further 3 to 5 business days for the money to show in your bank account, depending on your bank or payment provider.

Failed payments

If a payment fails or your plan is not renewed in time, access to the WhatsApp community, members-only content and live sessions may be paused or ended. Access can be restored once payment resumes.

Questions about billing

Write to club@whyfal.com and we will help.